ISO 20000 Singapore

ISO:20000 INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)

ISO 20000 is the international standard specifically for IT Service Management in Singapore. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.

When looking at IT service management i.e. ISO 20000 in Singapore the emphasis is usually on the delivery of IT services and the processes used to support them. And it’s right that this should be the focus; it is, after all, the main deliverable of the whole ITSM idea.

There is ongoing management commitment to the provision of quality IT services.

The IT services continue to meet the business needs.

We measure how well we’re doing.